You will get a refund in the following situation:
- If our product does not work and we fail to provide Solution
- If you buy any product by mistake and still do not download that( noted: We save all download logs).
- Completely non-functional.(Note: Only Theme and Plugin)
- You’ve opened a support ticket on our Support Forum but you didn’t get any response in 48h (Working days only Sat-Thu).
Be advised that we do not accept any refund request 30 days prior to your purchase. Since we are closed on Fridays, our support team is available on the rest of the business days on regular office hours that is 10 am-7 pm (GMT+6). Even if you contact us on Fridays, we will get back to you in the next business hours.
Note: Refunds may take 8 to 10 days