Refund Policy

ThemeXRiver will assess refund requests only if the requester has a ThemeXRiver account. Then, the type of item and the nature of the issue will be considered before taking any action.

We recommend a buyer find a solution for the issue (if the refund request is due to an issue found in an item) before placing a refund request. He should

1. Read the installation guide and the documentation of the item,
2. Read the description to find a solution
3. Contact our dedicated support team to solve the issue
4. Search for the solution on the Google query page, Facebook support groups, and other problem-solving communities

When a Refund will be Applicable

A buyer will be eligible to request a refund for a product if the below terms are satisfied:

1. If the product has an issue or shows any error and we fail to provide a viable solution for it.
2. If the buyer doesn’t download the product even after making a successful purchase (NB: ThemeXRiver keeps logs for every downloaded item).
3. The product is completely non-functional (NB: Only applicable for themes and plugins).
4. If the buyer doesn’t get a response within 48 hours after he places a request for support (Weekends will be exempted).

When a Refund Shound’t be Expected

A buyer can’t place a refund request if:

1. He feels a sudden change of mind and decides not to use the product.
2. He bought a product by mistake, and/or the product delivered was already downloaded by him.
3. He fails to provide the necessary access the support team asks for.
4. He buys/bought at the product at a discounted or special price.
5. He fails to raise a single ticket, noticing the issue that he wants a refund for within 30 days after the purchase.