Support Policy

ThemeXRiver follows a specific set of rules when providing after-sale service for all our products. These rules clearly define our support process and describe how much a customer can expect.

Successfully purchasing any product from ThemeXRiver makes the customer eligible to request support for all issues. However, we recommend that customers check for issues on their side first to avoid hassles on both ends.

To request support, customers must place a support query detailing their issues using clear and understandable English. The more articulately an issue will be described, the quicker the solution may arrive.

Customers must be advised about our policy for setting the priority while providing support. A customer with valid paid product will always get the priority over a customer with a free product. Anybody with a valid subscription for a product will be eligible to get priority support. The scope to get priority support will prevail till the paid subscription is valid.

Our customers will get support via different channels that are convenient for them. We use email, support forums of WordPress.org, direct calling, and tutorials. Due to privacy concerns, we don’t use social communication networks like Facebook and Twitter.

Users can place support requests 24/7 via specific support channels.