ThemeXriver

Welcome to Orixy - WordPress Theme Documentation.

First of all, Thank you so much for purchasing this template and for being my loyal customer. You are awesome! You are entitled to get free lifetime updates to this product + exceptional support from the author directly. This documentation is to help you regarding each step of customization. Please go through the documentation carefully to understand how this template is made and how to edit this properly.

Theme Requirements

To use Orixy, you must be running WordPress 5.0 or higher, PHP 5.6.x or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux. Below is a list of items you should ensure your host can comply with.

Check to ensure that your web host has the minimum requirements to run WordPress.
Always make sure they are running the latest version of WordPress.
You can download the latest release of WordPress from official WordPress website.
Always create secure passwords for FTP and Database.

Hosting is more secure when PHP applications, like WordPress, are running using your account’s username instead of the server’s default shared username (www or www-data). The most common way for hosting companies to do this is using PHP. Just ask your potential host if they run PHP or something similar.

Recommended PHP Configuration

Many issues that you may run into such as: white screen, demo content fails when importing, empty page content and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:

                                        
                                            max_execution_time 600
                                            memory_limit 500M
                                            post_max_size 32M
                                            upload_max_filesize 64M

You can verify your PHP configuration limits in the System tab in the Backend-mainpage. Take a look in the left sidebar for WordPress back end -> Tools -> Site Health -> Info -> Server.

Setting these values will ensure you will not get error messages during the installation. To safeguard your website, please use secure passwords and the latest version of WordPress and plug-ins.

How To Start Receiving Support

Step 1: Click here to create an account. You will need your accession which can only be received after buying the theme from themeforest.net.
Step 2: Once you are signed up, you need to sign into our support center with your new account.
Step 3: Follow these steps before you submit a support ticket.
Step 4: To create a new ticket, hit Submit a Ticket.

Before You Submit Ticket

To help speed along your request, we require that you follow the steps below before posting a ticket in the Help Desk.

Step 1: Please take a moment to search the articles, as the answer to your question is likely already in here.

Step 2: Step 2: If your question or issue has not been brought up, then please open a ticket with the following information:

Your live site URL that shows the issue
Your WordPress login credentials
Did you install or update the theme? Using FTP or from the WordPress admin panel?
Detailed information describing the issue
Possible screenshots of the issue
Please note that in most case the support staff cannot do much without this information. So to avoid unnecessary delays please provide the information above.
Also please deactivate all the plugins that don't come with the theme, this will allow us to rule out any third party plugins conflict. We don't deactivate the plugins on a client's site, because sometimes this may cause unforeseen issues.

Theme Installation

Unzip the theme

Before installing the theme, please make sure you unzip the archive and extracted the theme files. Some of the folders names may slightly vary. Treat the screenshot below as an example only.

Theme Installation Steps

Step 1: Navigate to Appearance -> Themes

Step 2: Click Add New, then click Upload Theme -> Choose File

Step 3: Navigate to the .zip file on your computer, then click Install Now

Step 4: When the installation complete, click Activate. You will be redirected to Themes page with Orixy activated.

Plugin Installation

After you activate the theme, you see Begin installing plugins this bar , you will now go to the steps of the installation.

Step 1:at first select all Plugin and then slect Install and lastly Click Apply Button

Step 2:After Active All Plugin You see this type Screen and click Return to Required Plugins Installer

Step 3: Again Select All Plugin And then select Active And las click Apply

One Click Demo Import

After Install Theme & All Plugin You ready to import your demo just follow some step please

Step 1: Go To -> Appearance -> Import Demo Data ->

Step 2:After Click One Click Demo Import Button You Just Continue & Import and waite some time

Step 3: Now You Website is Live

WordPress Theme Install & One Click Demo Import

Before Update

It Is Always Recommended To Backup Your Current Setup We recommend you have a current backup of your site. You can use Duplicator plugin to backup/restore your site.
Do Not Keep Older Copies of The Theme In WP Theme Folder You should completely remove all previous theme folders before adding the new updated theme folder. Don't just rename the theme folder. If you rename your theme folder when you update, then the path will be no longer valid. Because WordPress stores menus and widget settings and some other settings by folder path, you will need to rename your theme folder back to what it was before, then your settings, menus, widgets will be restored. So the total renaming process has no meaning.
Reset Browser Cache, Server Cache And Plugin Cache It is always recommended to reset your browser, plugin, and server cache when you update. Visual issues may happen and more often than not, its caused by caches, and they need to be emptied. Each browser allows you to remove cookies, history and other data. If your theme or Case Addons version is not updated after uploading the new files, it is due to a server-side caching system. Some hosting providers have server-side cache systems installed to optimize the speed of content delivery, please clear any server-side cache or ask your host to do it. This is also true for google pagespeed setups or cloudflare setups.
4. Update Child Theme If you have copied template files from parent theme to child theme, please make sure to revert to parent theme first to confirm if the issue exists there too. If it doesn’t, please update the templates copied to child theme with the parent theme.
Required & Recommended Plugins Must Be Updated When you update the theme, you will see a notification message in your admin telling you the required and recommended plugins need to be updated. Follow the onscreen prompts to install the plugin updates. We have listed some required plugins and they have to be installed and activated for theme features to work. Make sure you are always using the most recent version of these plugins. You will be prompted to install it upon installing or updating your theme.